At Pexus, we prioritize your satisfaction above all else. Understanding the uncertainties associated with online shopping, we are committed to providing a transparent and easy-to-understand return and refund policy.

30-Day Return Policy

We facilitate returns within 30 days of your purchase, as long as the product is in original, unused condition and has all tags attached.

Refund Process

To return an item, please follow these simple steps:

1. Contact Customer Service:
   • Email: support@pexus.shop to initiate the return process.
   • Provide the reason for the return and include the order number in your email.
2. Wait for Instructions:
   • We will provide instructions on where to send the goods.
3. Provide Proof (Optional but Recommended):
   • To speed up the process, include a video or photo of the defective or damaged product as evidence for a refund or replacement.
4. Receive Confirmation Email:
   • You will receive an email confirming the completion of your return once we have received and confirmed it, usually within 72 hours of receipt.
5. Refund Issuance:
   • If a refund is required, it will be issued within 7 days. Note that your bank or credit card company may take an additional 3-5 business days to process the credit to your account.

This process ensures a smooth and efficient returns experience for you.

Special Cases

1. Customer Dissatisfaction:
   • If the return is due to customer dissatisfaction, return shipping costs are the customer's responsibility. Refunds will be issued for the item cost less the original shipping charge.
2. Defective Product:
   • If the product is defective, please provide a clear picture of the defect to support@pexus.shop. We will arrange a return label and issue a full refund upon inspection.
3. Incorrect Size:
   • If you receive the wrong size, please email us at support@pexus.shop for further instructions. We will provide a return label and, upon receipt of the item, send the correct size or issue a refund.

Shipping delays
If your order exceeds the estimated shipping time, please contact us via email: support@pexus.shop so our customer care team can contact the shipping service.

Damage During Transportation

• If you receive a product that is damaged during shipping, promptly take photos of the package and the damaged item.
• We will work with the shipping company to correct the situation and send you a replacement product.

Contact Us

For any questions or concerns about returns and refunds, our dedicated customer service team is available at support@pexus.shop.

We're Here to Support You

If you have any questions regarding our returns and refunds policy, please contact our customer service team via email at support@pexus.shop.

We are dedicated to providing steadfast support to ensure your Pexus shopping experience is consistently satisfying.

Thank you for entrusting your shopping needs to Pexus!